Delivery

To place an order, you can do it through the web, by phone, WhatsApp or Instagram. You can call us or write to us to resolve any questions, we will assist you personally.
Our website is comfortable, easy and simple. Once you choose the piece or pieces you want, you add them to the cart, fill in the form with your data, choose the form of payment, the form of delivery or collection in the workshop itself and once the payment is confirmed, we will send you your order. with the courier company DHL.
Buying at Ana y Francis Tejedores / Handwoven is totally safe. To make the payment you have several options:
- Bank transfer, to our La Caixa bank account, we ask you to send proof of your bank transfer to our email address ayftejedores@gmail.com
- Paypal, is another safe way to pay online, you need to open a paypal account, more information at www.paypal.es
- Credit or debit card, we use SSL Security Certification, which guarantees the total confidentiality of your data thanks to the most advanced 128-bit SSL encryption technologies. When placing an order online, your personal and bank details are protected by SSL protocols before being sent over the Internet, making it impossible for them to be stolen or intercepted. (Once the order is received and processed, your data is protected in our database, being at your disposal so that you can consult, modify or delete them if you wish, as established by Law).
- Bizum, from your phone. You must download the application and register for the service at your bank.
At the time of purchase, the system on our website shows you two options: shipping to the address provided or collection at the workshop. Once you have confirmed the order, you will receive an email with the details of your order and the parts purchased. If you have any questions, you can call us or send a WhatsApp to the mobile phone: 034 630.93.32.51.
Orders for available parts are dispatched within 24 hours and 48 hours to the courier company DHL with delivery service. The shipping days alternate according to the week, in the contract with this courier company. Monday-Wednesday-Friday or Tuesday-Thursday.
In the case of looms, being out-of-state companies, always check before placing your order as indicated in the descriptions of the looms.
In the case of personalized orders, the delivery time is included in the equally personalized estimate.
For shipments to Europe, the US, Latin America, Canada, Japan and other destinations, please contact us.
Shipping costs for available parts are displayed in the "shopping cart" at the time of purchase.
In the case of looms, being out-of-state companies, always check before placing your order as indicated in the descriptions of the looms.
In the case of personalized orders, the delivery time is included in the equally personalized estimate.
In the case of our parts, the cancellation of the order is possible as long as you have not left our workshop and hired the service of the courier company DHL.
In the case of personalized orders and according to the budget presented, the order may be canceled, but the amount paid as an advance will not be returned.
In the case of looms, the order may be canceled as long as it has not been processed by us to the supplier, and this situation can be verified with the request for the order.
Due to the exclusivity of our pieces, we knit only one of each, if when you receive it, you are not totally satisfied with your piece, we can exchange it for another that suits you better or send you a value check.
In the case of personalized pieces, the return or exchange is not possible, as they are custom design orders for each specific case.
In the case of looms, because they are companies outside the national territory and we make the personalized order, we do not include this possibility. For looms, we always advise you to ask us all the doubts you may have in order to place the order without any risk.
In the event that the piece arrives in poor condition, please, it is very important that the courier notes the incidence of the damage at the time of delivery and takes photos. Call us or write us a message. In these hypothetical cases, we can return the amount paid, or we can send a piece with similar characteristics or a value check.
In the event that you want to change a piece, you can do so within 48 hours after receipt, by calling or writing to 034 630 93 32 51 or our email ayftejedores@gmail.com. Parts must come in their original and unused box. The cost of exchanges and re-shipments, we cannot assume them for now, we ask you please to pay for them.
Ana and Francis Tejedores Handwoven, is a micro artisan company, under the name of Ana Mª Santiago Lineros, with NIF: 75808010-X, domiciled at Casa Forestal El Pilarillo, km 6, 23370 Orcera, Jaén. Registered in the Register of Craftsmen of the Junta de Andalucía, in the First Section, as an individual artisan of the province of Jaén, with number 230100087 and in the Second Section of the artisans of Jaén, as an artisan company, with the number 230200056 in the trade of artisan weaver on low heddle looms.
Ana and Francis Tejedores Handwoven, is the name of our firm, where different products and services are collected, handmade fabrics on non-mechanized manual looms, fashion accessories, home accessories, personalized fabrics, ethnographic reproduction of fabrics, distribution of looms artisans and artisan weaving training courses.
Ana and Francis Tejedores Handwoven, reserves the right to modify the commercial offer presented on the website (modifications to products, prices, promotions and other commercial and service conditions) at any time. The Seller makes every effort within its means to offer the information contained in the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of the Seller, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, the Seller will notify the customer of said error and the customer will have the right to cancel their purchase at no cost on their part.
The Seller is not responsible, directly or indirectly, for any of the information, content, statements and expressions contained in the products marketed by The Seller, in this case artisan looms. Said responsibility rests at all times with the manufacturers or distributors of said products. The customer understands that the Seller is a mere intermediary between him and said manufacturer or distributor.
To make a purchase, the user can choose between various ways of sending us their order:
- By phone, call, message or WhatsApp to the phone number: 034 630 93 32 51
- Online through the "shopping cart"
- By email: ayftejedores@gmail.com
The prices of the products displayed on the Seller's website include 21% Value Added Tax (VAT).
In case of being a company with European identification, please send us this information, before placing the order.
Purchases that must be delivered in territories of non-member states of the European Union, or in the Canary Islands, Ceuta or Melilla will be subject to their own customs charges.
When placing the order, the customer can freely choose to pay for the purchases made among the different options shown on the web.
The customer can choose between delivery by courier or collection in his own workshop. You must take into account that delivery times, quality of service, delivery point and cost will be different depending on the indicated address, the total amount of the order and the type of pieces chosen. Looms always have additional shipping charges pending confirmation.
The seller sends the orders to his customers through the courier company DHL. The delivery date to the customer's home depends on the type of part or product chosen and the shipping area. Before validating their order, the customer will be informed of the shipping costs and transport times, both indicative, that apply to their specific order. However, both may vary depending on the specific circumstances of each order. Especially:
- The transport times may be modified by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise.
- The shipping costs that appear on the web when placing an order are indicative and are calculated based on an average statistical weight or a volumetric weight depending on the number of pieces or products chosen. The seller reserves the right to modify the shipping costs when the requested weight varies by plus / minus 10% of the mentioned average weight. In the event of a price variation, the Seller will inform the customer of the variation by email and the customer may choose to cancel his order at no cost.
Fashion and home accessories
National shipments. Once the payment is confirmed, your order will be delivered via DHL within 24 hours to 48 hours, business days, that is, we have to discount Saturdays, Sundays and holidays. We give a 24/48 hour margin because being 7 kilometers from the town, we have a pick-up service on alternate days, which varies depending on the week. Monday / Wednesday / Friday or Tuesday / Thursday. They always deliver it to you at the address you indicate. Any questions, do not hesitate to contact us.International deliveries. Delivery times vary depending on the destination, contact us. We can ship with DHL International or Postal Service.
Looms
We are official distributors of the Kromski and Ashford loom manufacturers and we take care of processing your personalized purchase. Likewise, delivery is made with the DHL company at the address you indicate. In the case of Krmoski looms, as they are manufactured in Europe, delivery times are shorter than those of Ashford looms. If we have the loom in our workshop at the time of your order, once the payment is confirmed, the delivery time is the same as in our fashion or home pieces, 24/48 working hours, excluding Saturdays, Sundays and holidays. If we must request it, once the payment is confirmed, the approximate delivery times, including delivery via DHL, are between 7 and 10 working hours. Any questions, do not hesitate to contact us.In the case of the Ashford looms, we do not have the looms in the workshop, we must process your personalized order and we also take care of customs management because they are manufactured in New Zealand. Depending on your order, we confirm that it is available with Ashford and once payment is confirmed, approximate delivery times, including delivery via DHL, are 15-20 days. Any questions do not hesitate to contact us.
Custom parts.
In all orders or personalized projects, all times are calculated for each specific case. Delivery times are included in the personalized estimate that we give you. We also carry out the delivery service through the national or international DHL company.
The Seller does not guarantee its customers the availability or delivery time of the products offered on its website, except for the products in which a specific guarantee is expressly cited. In the case of looms, manufacturers do not communicate stocks in advance or guarantee delivery times. This situation prevents the Seller from being able to accurately inform their customers about the availability of the looms, as well as to guarantee a specific delivery time that, in any case, will depend on the time the distributor supplies the product and will always be approximate. .
The Seller guarantees its customers the possibility of canceling their order at any time and at no cost as long as the cancellation is communicated before the order has been made available to the carrier for shipment.
The customer will have a period of two days from receipt of the order to terminate the contract and make the exchange of the parts purchased.
The client will communicate to the Seller within the stipulated period and by any means admitted by law, his desire to exercise the right to terminate the contract for the parts purchased. Except in the case of custom orders and artisan looms. The returned order must be delivered in perfect condition to the Seller, the Customer paying the cost of the change and provided that they have not been used and they keep their original box without damage or damage.
For any incident related to the change of a part or product you can contact us through our email, ayftejedores@gmail.com or by calling or writing to our phone, 034 630 93 32 51
The client undertakes at all times to provide accurate information about the data requested in the user registration forms or to place the order, and to keep them updated at all times.
The client agrees to accept all the provisions and conditions contained in these General Contracting Conditions, understanding that they include the best possible service will for the type of activity carried out by the Seller.Likewise, you undertake to keep your personal access codes to our website confidential and with the utmost diligence.
The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the normal hours of delivery of goods. In case of breach by the client of this obligation, the Seller will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.
The purchases made with the Seller are subject to the legislation of Spain.In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of the seller.

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