Customer service

Buying at Ana y Francis Tejedores / Handwoven is totally safe. To make the payment you have several options:

-Bank transfer, to our La Caixa bank account.

-Credit or debit card, we use SSL Security Certification, which guarantees the total confidentiality of your data thanks to the most advanced 128-bit SSL encryption technologies. When placing an order online, your personal and bank details are protected by SSL protocols before being sent over the Internet, making it impossible for them to be stolen or intercepted. (Once the order is received and processed, your data is protected in our database, being at your disposal so that you can consult, modify or delete them if you wish, as established by Law).

-Paypal, is another safe way to pay online, you need to open a paypal account, more information at www.paypal.es

-Bizum, from your phone. You must download the application and register for the service at your bank.

Delivery times vary depending on the type of pieces or looms you have chosen. Here we explain it:

-Fashion and home accessories
National shipments. Once the payment is confirmed, your order will be delivered with the DHL company within 24 hours and 48 hours, working days, that is, we have to discount Saturdays, Sundays and holidays.We give a margin of 24/48 hours because being 7 kilometers from the town, we have an alternate day collection service, which varies according to the week. Monday/Wednesday/Friday, or Tuesday/Thursday. They always deliver it to the address you indicate. Any questions, please, do not hesitate to ask us.
International deliveries. Delivery times vary depending on the destination, please consult.
We can ship with DHL International or Postal Service.

-Looms
We are official distributors of the manufacturers of Kromski and Ashford looms and we take care of processing your personalized purchase. Likewise, the delivery is made with the company DHL at the address you indicate.
In the case of Krmoski looms, as they are European-made, delivery times are shorter than for Ashford looms. If the loom is in our workshop at the time of your order, once payment has been confirmed, the delivery time is 24/48 hours on working days, discounting Saturdays, Sundays and holidays. If we have to order it, once the payment has been confirmed, the approximate delivery times, including delivery through the company DHL, are between 7 and 10 days. Any questions, please, do not hesitate to ask us.
In the case of Ashford looms, we do not have the looms in the workshop, we must process your personalized order. We also take care of customs clearance because they are made in New Zealand. Depending on your order, we confirm that it is available with Ashford and once payment has been confirmed, the approximate delivery times, including delivery through the company DHL, are 15 to 20 days. Any questions, please, do not hesitate to ask us.

-Custom pieces.
In all custom orders or projects, all times are calculated for each specific case. The delivery times, likewise, are included in the personalized budget that we give you. We also do the delivery service through the national or international DHL company.

Shipping costs are free for fashion and home accessories.
The orders of the available pieces, we send them with the DHL courier company with a delivery service to the address you indicate.
Delivery time for fashion and home: 24 hours and 48 hours.
The shipping days are alternate according to the weeks, by contract with this courier company. Monday-Wednesday-Friday or Tuesday-Thursday.
You also have the option to pick up at our workshop.
Once you have confirmed the order, you will receive an e-mail with the details of your order and the parts purchased.If you have any questions, you can call us or send a WhatsApp to the mobile phone: 034 630.93.32.51.
In the case of looms, because they are companies outside the national territory, please always consult before placing your order, as indicated in the descriptions of the looms.
In the case of personalized or custom orders, the delivery time will be included in the equally personalized budget.
For shipments to Europe, the US, Latin America, Canada, Japan and other destinations, please contact us.

In the case of our parts, the cancellation of the order is possible as long as you have not left our workshop and hired the service of the courier company DHL.
In the case of personalized orders and according to the budget presented, the order may be canceled, but the amount paid as an advance will not be returned.
In the case of looms, the order may be canceled as long as it has not been processed by us to the supplier, and this situation can be verified with the request for the order.

In the event that you want to change a piece, you can do so within 48 hours after receipt, by calling or writing to 034 630 93 32 51 or our email ayftejedores@gmail.com. Parts must come in their original and unused box. The cost of exchanges and re-shipments, we cannot assume them for now, we ask you please to pay for them.

Due to the exclusivity of our pieces, we handweave only one of each, if when you receive it, you are not totally satisfied with your piece, we can exchange it for another that suits you better or send you a value check.
In the case of personalized pieces, the return or exchange is not possible, as they are custom design orders for each specific case.
In the case of looms, because they are companies outside the national territory and we make the personalized order, we do not include this possibility. For looms, we always advise you to ask us all the doubts you may have in order to place the order without any risk.
In the event that the piece arrives in poor condition, please, it is very important that the courier notes the incidence of the damage at the time of delivery and takes photos. Call us or write us a message. In these hypothetical cases, we can return the amount paid, or we can send a piece with similar characteristics or a value check.

Ana and Francis Tejedores Handwoven, is a micro artisan company, under the name of Ana Mª Santiago Lineros, with NIF: 75808010-X, domiciled at Casa Forestal El Pilarillo, km 6, 23370 Orcera, Jaén. Registered in the Register of Craftsmen of the Junta de Andalucía, in the First Section, as an individual artisan of the province of Jaén, with number 230100087 and in the Second Section of the artisans of Jaén, as an artisan company, with the number 230200056 in the trade of artisan weaver on low heddle looms.

Ana and Francis Tejedores Handwoven, is the name of our firm, where different products and services are collected, handmade fabrics on non-mechanized manual looms, fashion accessories, home accessories, personalized fabrics, ethnographic reproduction of fabrics, distribution of looms artisans and artisan weaving training courses.

Ana and Francis Tejedores Handwoven, reserves the right to modify the commercial offer presented on the website (modifications to products, prices, promotions and other commercial and service conditions) at any time. The Seller makes every effort within its means to offer the information contained in the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of the Seller, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, the Seller will notify the customer of said error and the customer will have the right to cancel their purchase at no cost on their part.
The Seller is not responsible, directly or indirectly, for any of the information, content, statements and expressions contained in the products marketed by The Seller, in this case artisan looms. Said responsibility rests at all times with the manufacturers or distributors of said products. The customer understands that the Seller is a mere intermediary between him and said manufacturer or distributor.

To make a purchase, the user can choose between various ways of sending us their order:
- By phone, call, message or WhatsApp to the phone number: 034 630 93 32 51
- Online through the "shopping cart"
- By email: ayftejedores@gmail.com

The prices of the products displayed on the Seller's website include 21% Value Added Tax (VAT).
In case of being a company with European identification, please send us this information, before placing the order.
Purchases that must be delivered in territories of non-member states of the European Union, or in the Canary Islands, Ceuta or Melilla will be subject to their own customs charges.

The Seller does not guarantee its customers the availability or delivery time of the products offered on its website, except for the products in which a specific guarantee is expressly cited. In the case of looms, manufacturers do not communicate stocks in advance or guarantee delivery times. This situation prevents the Seller from being able to accurately inform their customers about the availability of the looms, as well as to guarantee a specific delivery time that, in any case, will depend on the time the distributor supplies the product and will always be approximate. .
The Seller guarantees its customers the possibility of canceling their order at any time and at no cost as long as the cancellation is communicated before the order has been made available to the carrier for shipment.
The customer will have a period of two days from receipt of the order to terminate the contract and make the exchange of the parts purchased.
The client will communicate to the Seller within the stipulated period and by any means admitted by law, his desire to exercise the right to terminate the contract for the parts purchased. Except in the case of custom orders and artisan looms. The returned order must be delivered in perfect condition to the Seller, the Customer paying the cost of the change and provided that they have not been used and they keep their original box without damage or damage.
For any incident related to the change of a part or product you can contact us through our email, ayftejedores@gmail.com or by calling or writing to our phone, 034 630 93 32 51

The client undertakes at all times to provide accurate information about the data requested in the user registration forms or to place the order, and to keep them updated at all times.
The client agrees to accept all the provisions and conditions contained in these General Contracting Conditions, understanding that they include the best possible service will for the type of activity carried out by the Seller.Likewise, you undertake to keep your personal access codes to our website confidential and with the utmost diligence.
The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the normal hours of delivery of goods. In case of breach by the client of this obligation, the Seller will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.

The purchases made with the Seller are subject to the legislation of Spain.In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of the seller.